Permitting, Planning and Zoning

Town of Farragut to launch online permitting and inspections

The Town of Farragut will launch MyGovernmentOnline permitting and inspections software at 8 a.m. on Tuesday, May 21. All permitting, planning and zoning processes will now be conducted through this software, as will citizen requests. Visit the MyGovernmentOnline customer portal at mygovernmentonline.org.

Contractors and residents will now use MyGovernmentOnline to:

  • Apply online for building permits, trade permits and planning and zoning permits
  • Submit paperless plans and documents via PDF format
  • Track application progress up to permit issuance or notice of approval
  • View and print copies of review comment letters
  • View and print copies of in-compliance building plans
  • Request inspections online
  • View and print completed inspection reports
  • Receive real-time email, text or telephone notifications when an inspection is completed

Contractors, developers and residents are encouraged to proceed with creating a free MyGovernmentOnline account if they do not already have one. Accounts can be created before May 21, but documents should not be submitted until after that date.

For directions on creating an account, click here.

Be aware that a confirmation phone call from MyGovernmentOnline will be sent to the phone number associated with the new account within 15 minutes of creation. The account will not be activated unless the call is answered.

Citizen requests will also be submitted through the portal. Concerns like potholes, missing road signs, overgrown lots, vandalism, etc., that were formerly submitted via the Citizen Request Tracker on the Town’s website will be submitted to the Solution Center on MyGovernmentOnline beginning May 21. Users will need to create a new account.

Starting on May 21, all Farragut permit applications and planning documents must be submitted online. A computer kiosk for this purpose will be available in the Community Development/Codes office in Town Hall, and staff will be available for assistance. Payments can be made online via Visa and Mastercard, but customers will also have the option of paying in Community Development/Codes office via cash or check.

Please note that any documents required with an application, such as architectural plans, civil plans, surveys, property owner authorization, etc., must be uploaded in PDF format.

For assistance with MyGovernmentOnline software, please call the technical support line at 1-866-957-3764, option 1, 6 a.m. to 5 p.m. Eastern Monday through Friday.  

photo of plumbing inspection