Solution Center: Citizen Request Program

The Town of Farragut is committed to providing outstanding service to our citizens. On May 21, 2019 The Town of Farragut launched new software to better handle citizen requests. The town has partnered with MyGovernmentOnline to allow citizens to report and track concerns such as potholes, missing road signs, overgrown lots, vandalism, playground safety issues, etc. through the Solution Center on MyGovernmentOnline. 

File a Citizen Request:

To submit a request for review by the Town, please visit the MyGovernmentOnline customer portal at and create a user account. An email address is needed to create a new user profile. Please note that citizens will need to create an account with the new system in order to file a request even if an account was created through the previous Citizen Request system. For directions on creating a new account, click here. Please be aware that a confirmation phone call from MyGovernmentOnline will be sent to the phone number associated with the new account within 15 minutes of creation. The account will not be activated unless the call is answered.

Once logged in, citizens can submit a new request or concern, view pending issues, update contact information and more. Please click here for instructions on how to submit a request.

For assistance with MyGovernmentOnline software, please call the technical support line at 1-866-957-3764, option 1, 6 am to 5 pm EST Monday through Friday.

Please note that ALL requests are subject to the Tennessee Public Records Act.

File A Request Now

Town requests are only reviewed between 8 am - 5 pm Monday through Friday. Requests received on a weekend or Town holiday will be reviewed the next business day. If your request is an emergency situation, please call 911.